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Avis Rental Car Complaint - eToll charges I never knew I could be charged for
Avis Rental Car Complaint

Avis Rental Car Complaint


eToll charges I never knew I could be charged for

I rented a vehicle from Avis on April 21st thru April 24th. I used a compnay creidt card for the rental charges and informed the Avis employee I was on the phone with that this company credit card should be the only credit card used regarding any payment for this rental.
About 2 weeks after I returned home, I found a charge on my credit card, not the company's card, for $13.75. When I called Avis to find out about this charge, I was told that this for going through a toll booth.
First of all, I don't live in Illinois and the state I'm from doesn't have toll booths so I had no idea what they were talking about. When I rented the car, I did notice that there was a small square metal box with a few stickers on it. From what I understood after reading it, was that this box was for going through toll booths and I assumed it was included in the contract. Shame on me for assuming anything with this back stabbing company.
I was charged $13.75 for going through one toll booth. The person I spoke with explained that after going through the initial toll booth, I was charged $3.95 a day just in case I did it again.
When I called to get the charges removed from my card and applied to the company card I was told that they don't do that. I explained to the person on the phone that I felt I had been taken advantage of since no one explained the toll booth system to me and I was told that I should have read the contract. Seriously? A 3 page contract when all you are trying to do is get your car and get to the hotel.
I feel this is just another way the Avis trys to take advantage of the customer. Since then I have found another Avis charge for another $1.50. I know these aren't big charges but if Avis does this same thing to every other customer you are talking big bucks.
I personally am going to do everything in my power to change the car rental agency this company uses to an agency that doesn't take advantage of thier customer like Avis does.

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