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Avis Rental Car Complaint - Billing
Avis Rental Car Complaint

Avis Rental Car Complaint

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Billing


Billing not done as per the conversation at the time of reservation over the phone. I always do the reservation online but this time it was showing me $0.25 per mile charges. I called the reservation center at 1160 1st avenue KOP and the agent told me that I will be charged $35 and some cents and no other mileage charges will be there . Now I have been charged 0.25 per mile. I contacted avis customer care and agent was very rude that these charges will not be deducted. I tried to explain her the whole situation but she was not ready to listen and repeatedly kept saying that the charges are there on the bill and nobody can waive them. This all situation is really unfortunate but the kind of customer service I received is pathetic. Also when I returned the car , avis agent over was also not ready to listen anything. It really sad when someone commits you something over the phone twice and if you don't see the rental contract at the time of picking the car , you are gone. There should become way to listen the conversation when I booked the car.


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