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Avis Rental Car Complaint - Avis has overacharged us! - AVIS car rental, Milan
Avis Rental Car Complaint

Avis Rental Car Complaint

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Avis has overacharged us! - AVIS car rental, Milan


We hired a car from AVIS Milan office at Piazza Diaz.
The contract stated that the car was hired from June 4th c.a. 16.15 hours, until June 9th (Saturday).
AVIS officer informed us that we should return the car within 24 hours 1 HOUR from the time of rental.

As the AVIS office is closed on Saturdays, their system printed a shorter return time automatically on the contract (13.00 hours). Therefore, AVIS officer wrote instead 17.00 hours as our car return time by hand on our contract.

We returned the car exactly on time, i.e. June 9th AT 17.00 HOURS to the underground parking in Piazza Diaz, as instructed, and left the parking ticket and all car rental documentation as instructed by AVIS (including our contract) - with the parking guard.

To our astonishment, we have been charged for one additional day of car rental!

Our complaints (oral and written ) to AVIS Milan office have been left with no reply whatsovever.

Never use their Milan office - they are slow, the car was not cleaned before rental, the car manual was only in Italian, the child seat was very poor quality and finally they cheated us!


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