Created By:	whatever123	Last Reply:	whatever123
Priority Level:	[High]	Status:	[Open]
Created:	9 years ago	Last Updated:	9 years ago
Department:	N/A	Replies:	0

If you ever need to rent a vehicle - DO NOT USE AVIS /BUDGET. They added bogus charges to my bill, like airport pick-up /drop off fee of $98.00. I did not go anywhere near an airport when renting or returning the vehicle. They charges me for fuel - $19.96, but I had topped it off before returning it. They charge a mysterious $50 fee, which can't be explained, even by the powers that be. In addition to the charges, the process of trying to secure an adjustment has been an absolute nightmare. 1-800 numbers out the wazoo - but they don't effing answer the phone until is has rung for thirty minutes. Then, if I manage to speak to someone - it's always the wrong department, and gee, they're so sorry, but I'll have to call another 1-800 number. I have requested, to no avail, that a "supervisor" call me back - and no one has. Furthermore, The Insurance Recovery number has yet to answer, I've called at different times, on different days, and it just rings forever. No voice mail, nothing. DO NOT USE AVIS/BUDGET. they suck.

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